Master Car Rental  operates based on a system of policies and procedures, clear and duly authorized, fur the benefit of the corporation and the customer during car rental in Cancun.

For inquiries or comments, please call +52 (998) 253 61 12 or by e mail to reservas@america-carrental.com, so a representative, from call center, can assist you.

The minimum age is 18 years of age. There is no limit for maximum age.

Present an original and current driver’s license, with photograph. With minimum 1 year of valid and with more than 1 month of issued.

(Master Car Rental  reserves the right to verify and accept the licenses in relation to the norms set by Master Car Rental  and may reject the rent, must show the document free from amendments, modifications and must be legible.)

• Official ID with photo not expired, INE (Mexicans) or passport with photo not expired from place of residence.
• Credit Card

As payment for the rental of the vehicle, Only Credit or debit Cards are accepted (Amex, Visa, Discovery, Or MasterCard), traveler’s checks. Personal checks or travel vouchers are not accepted. We reserve the right to accept, or not, if the Credit Card is from a special promotion, in bad shape or is illegible. The card to presented have to be personalized and with minimum 1 year of issued. WE DO NOT ACCEPT DIGITAL CARDS NOR FROM DEPARTMENT STORES CARDS.

Master Car Rental , reserves the right to decline a reservation, for such the car rental if the hirer does not comply satisfactorily with the requirements to complete the operation.

In car rental with Master Car Rental  the additional driver is the person who besides the driver holder, has the right to drive the car, it is of utmost importance for the lessor to have knowledge of who the person is, this for insurance reasons.

Why do we recommend having this option during the rental of vehicles in Cancun? If your road trip marks long distance journeys, the best option is your companions can to exchange during certain periods to drive the car.

Master Car Rental  allows the holder of the lease, to assign an additional driver with charge. Additional drivers must comply with the same requirements as the main driver and will be alleged to the same driving obligations of the rental car as the main driver. If you require a second additional driver, this have an extra charge of 5 USD (taxes included) per day.

During the signed of the contract of car rental with Master Car Rental , the Customer has to present a payment method, Master Car Rental  for security reasons does not take cash to warranty a rent, in any currency, only credit cards in which a bank authorization will be requested, for the credit card provided, as a backup of the rental contract. The amount will depend on the car’s category.

The deposits as warranty are:

There will be no the charge of this amount, it is as such a guarantee valid during the car rental in Cancun Airport. Once the rental time is over, Master Car Rental  will unlock the selected amount. It should be mentioned that the unlocking will be based on the terms and conditions provided by your bank.

First let’s start with the definition, the term Drop-off corresponds to the action in which the user can leave the car at the of the car rental in Cancun with Master Car Rental , we understand that in your stay you want to be as economical as possible and have the best comforts for you and your family, the alternative Drop-off will allow you to make the return of the vehicle for rent in any of our branches, however, there is a charge, which is additional and independent from the total fare of the reservation or leasing contract, it varies depending on the distance between cities. It is important to pay the minimum rent per day to be able to have the option of giving the car back in another city.

• 3 Days (Chetumal, Mérida y Campeche)
• 7 Days (Ciudad de México)
• No minimus ( Playa del Carmen y Tulum)

We know that during your trip may arise unforeseen, which you can take to request overtime in your service of car rental with Master Car Rental , the return of the car the customer has allowance of 30 minutes, from the hour registered on the leasing contract. After the hour stipulated, for each additional hour, there will be a charge depending on the vehicle rented with a maximum of 3 hours of delay, after the 3 hours of delay the full day will be charged according to the daily rate stipulated on the leasing contract.

Now, we will inform you how the process of return will be in your car rental in Cancun Airport, an easy and safe process for you and your family.

The place and date for returning the car will be set and stipulated between both parties involved during the leasing contract.

In case the leaser changes the hour of return from the stipulated in the contract, the client must contact Master Car Rental  with 24 hours of anticipation to be able to reprogram, in case of not notifying Master Car Rental  will not take responsibility for expenses or the prejudice the leaser could suffer.

We offer the option of extending your leasing contract, it is an obligation of the client to ask for the extension of the leasing contract of car rental in Cancun Airport before the last day on the main contract passes, if after three days there is no communication from the client’s part, Master Car Rental , reserves the right to notify authorities, of a missing car breaking the leasing contract, any costs that this could generate will be excluded from Master Car Rental  responsibility. Master Car Rental  will respect the rates from the initial leasing contract but for the extension of the contract the rate will depend on the daily rate for that period of time this will be notified when the extension is solicited or when the car is given back depending on the case base on the online information.

We know that during a trip unexpected changes in planning often happen, we know of your adventurous taste, so we have the facilities to be able to cross the border to another country to know their culture and customs, we are convinced that it can happen, therefore we present the options that Master Car Rental  has for you, during the car rental in Cancun:

Master Car Rental  offers the authorization to cross the South border of Mexico to the countries of Belize and Guatemala. Only if the next indications are followed:

• Crossing to Belice

Master Car Rental  provides all the necessary documents so you can drive the vehicle in Belize without any charge, the client needs to ask for the document when the leasing contract is made for car rental in Cancun Airport and it will be provided at the same time.

Insurance included in the rental are only valid in Mexico, the client must acquire an insurance that the government of Belize asks for, this insurance must be acquired at the border to be able to drive without any problems.

• Crossing to Guatemala

Master Car Rental , authorizes through a letter verified by a notary the exit of the vehicle and this is a requirement the government of Guatemala asks for. This document has a cost of 180 USD since the document is provided to Master Car Rental  and needs to be certified it is necessary to make the next arrangements.

• Monday to Friday rentals before 12:00 pm will be delivered between 24 to 48 horas
• Rentals on Friday after 12:00 pm, Saturday and Sunday, will be delivered the next Tuesday
• Festive days and Mexican holidays, the delivery is subject to availability of the notary, which can vary between 24 to 72 hours.
• If the client needs the letter at the time of taking the car, an additional day of rental will need to be acquired, since the vehicle will be blocked one day before to begin the process.

Master Car Rental  has subsidiaries on the north border of Mexico but does not authorize crossing the car through the border.

These documents can only be given in, in authorized Master Car Rental  locations (they cannot be sent through email, since the document has to be shown physically) so the client needs to inform the nearest Master Car Rental  location to receive it when filling in the leasing contract.

The documents need to be solicited from the Reservations department or Customer Service to settle and pay them.

We not allowed cross boarding to Belize and Guatemala from Merida location.

Our commitment to our customers, is always to provide a service that suits their needs, if for some reason or circumstance it is decided to request they decide to make changes of plans, because we understand that some unforeseen events can happen unexpectedly, therefore we provide you the information to perform the procedures properly:

Master Car Rental  offers prepaid service online or in our call center, once the reservation is made, the customer can request a cancellation, for which a refund will be applied according to the following terms:

• Any cancellation has a penalty of 10% of the amount of the reservation, up to 72 hours before your pick up.
• Cancellation between 72 & 48 hours before the pick up will be penalized with one day of rent and the respective penalty.
• Cancellation 48 hours before pick up will not be refundable.

Master Car Rental  gives the option to modify their reservation up to 48 hours before their pick up, accepting to reschedule it within the next 12 months subsequent to the pick up date without penalty.

AMERICAN EXPRESS

Promotion valid on prepaid reservations at the time of making the reservation. You must have a personalized American Express Credit or Service Card issued in Mexico, including Business Cards (Corporate Cards) issued by American Express Company (Mexico) SA de CV and Credit cards issued by third parties under license from American Express. Does not apply to Centralized Account for Plane Tickets (The American Express® Platform “BIP Express” and American Express®) Corporate Gasoline Card. The American Express Card must be valid and up to date with its payments. The driver must have a valid driver's license and official identification. The driver must be over 18 years of age.

AMEX10 Coupon

Get 10% discount plus a free additional driver. Valid on prepaid reservations made with America Express cards issued in Mexico, from April 15, 2023, to December 31, 2023. Applies to pick up the car from April 15, 2023, to December 31, 2023. The discount applies exclusively to our ZERO rate that includes TK, PLI, CDW, TP, PAI, LDW insurance. It does not apply to any other type of rate, or extra service. Exclusive promotion when booking directly in our reservation center via telephone, Mexico +52 (998) 253 6112, United States and Canada +1 (866) 577 13422, to be used in all branches in the Mexican Republic. Not combinable with other promotions or negotiated rates. Promotion subject to change without prior notice and availability of vehicles in intermediate category onwards. To make the promotion valid, it is mandatory to have a credit card or American Express services, read and accept the rental policies.

Interest-Free Month Policies

The customer may make 3-month payments without interest, provided they have a total account greater than $5,000.00 mexican pesos (five thousand mexican pesos 00/100 MN) plus VAT, and have a credit card from any of the following participating banks: o American Express The approval, as well as the application of the monthly charges, will be the responsibility of the bank selected by the client at the time of making the payment. CORPORATIVO EMPRESARIAL SOLAR, SA DE CV. (AMERICA CAR RENTAL) is not responsible for future clarifications or cancellations in the recurrence of charges. In this case, the client must fix this situation directly with his bank